My most dreaded email sentence is:
“This is outside of the initial scope of work and will incur additional fees.”
I’ll mix it up with other words sometimes, but generally the sentiment is exactly the same. And my feelings about it are too.
I don’t mind having to say it once or twice during an entire project, but when it’s a daily occurrence, it becomes this giant elephant that is all consuming.
I am left wondering if there’s a better way. What do other designers/developers do in this type of situation? I’m definitely open to alternatives.